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11/19/2019

HSHS Holy Family Receives 2019 Press Ganey Guardian of Excellence Award® for Achieving and Sustaining Excellence in Patient Experience


(GREENVILLE, IL) –  HSHS Holy Family Hospital is pleased to announce it has been named a 2019 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for  performance in Patient Experience.
 
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
 
Holy Family has committed to maintaining their top performing patient experience rating. Their main focus has been on connecting and building relationships with patients and their families.
 
"Congratulations to HSHS Holy Family Hospital for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, Executive Chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”
 
According to Kelly Sager, president and CEO of Holy Family, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. She credits physicians, colleagues, and the patients who chose Holy Family as their health care provider for this exceptional recognition.
 
Our colleagues, physicians and leadership team go above and beyond to demonstrate the Hospital Sisters Health System’s Core Values of Respect, Care, Competence and Joy, said Sager. “This award from Press Ganey demonstrates our commitment to providing top tier patient care and experience to those who come through our doors.”

About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000
 

Media Contacts

Ashley Gramann
Communications Manager
ashley.gramann@hshs.org
 
Terriann Tharp
Division Director, Marketing & Communications
Phone: 217-347-1275
terriann.tharp@hshs.org