View up to date information on the Coronavirus Disease 2019 (COVID-19) from the Illinois Department of Public Health
​You can also visit the Centers for Disease Control and Prevention website or our HSHS COVID-19 page.

Billing Information


Pay Hospital Bill

Pay Physician Bill


For questions on specific charges, discounts offered, and financial assistance available, please contact our Illinois Single Billing Office at 1-877-636-2261.
 

Price Estimate

HSHS MyChart offers a tool for patients and guests to estimate what the cost of their care might be prior to their visit.  Please CLICK HERE to recieve a price estimate. 

Financial Assistance
HSHS Holy Family Hospital offers a Financial Assistance Program for those with limited financial resources.

Affordable Care Act (ACA) Price TransparencyClick HERE to learn more about the potential cost of your care.
 
Patient Account Representatives
1-877-636-2261
 

Participating Providers

Nearly 25 health insurance plans have chosen Holy Family as a preferred provider so you have a choice in your health care. The list below notes all the major plans accepted.

Aetna
Blue Cross Blue Shield of Illinois PPO
Cigna Healthcare – OAP and PPO *
Cigna Behavioral Health, Inc.
Cofinity
Consociate Care
Corvel Worker's Compensation
Coventry Health Care
 - Coventry National Network
 - First Health Network
Great West Healthcare
Health Alliance Medical Plans
Healthlink
HFN, Inc.
Hope Trust
Humana Network
MHNet
Multiplan
 - Beechstreet
 - PHCS
 - PHCS Savility
Provider Network of America (PNOA)
Triwest VA PCCC
United HealthCare Midwest (UHC)
UHC VA CCN
United Behavioral Health
WellFirst Health


Medicare -Traditional
Accepted Medicare Managed Care Plans
Aetna/Coventry Health Care
Clear Spring Health of Illinois
United HealthCare Midwest (UHC)
WellCare

Medicaid- Traditional
Accepted Medicaid Managed Care Plans
Meridian Health Plan

GetCoveredIllinois.Gov (Exchange Plans)
Blue Cross Choice Preferred PPO Network (BCE)
Health Alliance Medical Plan

Last Updated
12/19
 

* Hospital Sisters Health System (HSHS) constantly works to enhance the quality of care we provide to our patients while also working to reduce costs and deliver efficient care.

If you are a participant in a Cigna commercial health plan, you may have recently been contacted by Cigna or your medical provider about ongoing contract negotiations between your health care provider and Cigna.  

Since spring of 2019, Hospital Sisters Health System (HSHS) has been working with Cigna in good faith to negotiate an agreement that would ensure continued care of those in our community and provide reimbursement that fairly covers the health care provider’s cost of delivering high quality care. Unfortunately, an agreement has not yet been reached.

If a contract is not reached by March 31, 2020, this means that HSHS Holy Family Hospital, along with any affiliated HSHS Medical Group providers, will be considered out-of-network for health services* you receive on or after this date.  

We encourage you to contact your employer’s benefits department to discuss plan options that will allow you to have in-network access to your local hospital.  You are also encouraged to contact Cigna directly using the phone number listed on the back of your insurance card to identify medical providers and facilities in your area who accept Cigna.

We remain hopeful that an agreement will be reached in the near future.



Exclusions:

Emergency Care:  If you present to the Emergency Department for treatment of a medical condition that is deemed as an emergent medical condition by the health care provider, your treatment while in the emergency department will be covered according to the benefits provided by your plan.

There may be additional exclusions based on your insurance benefit plan and/or your course of medical treatment.  We encourage you to contact Cigna or our customer service center at 1-888-477-4221 for more information.